IHelp - The requested topic could not be found - R12

Hello All,

Yesterday we had an interesting issue with the End Users unable to access the Help Tutor within Applications.
Users were receiving message "The requested topic could not be found" when they click on the Help link.

On research we found that the profile option "Applications Help Web Base URL" was set to a incorrect node value.

The profile option Applications Help Web Base URL should always point to the node where the Help tutor is installed and configured.

Note:- After changing the value for this profile apache services need to be bounced.

For example the value for it should be set like http://server699.in.term.com:8061/OA_HTML/

The above value is classified as server699.in.term.com as the host name and
8061 being the Apache listen port

The reason why it got changed was, the profile value got updated with the last node information where autoconfig was run and that node did not have help tutor configured.

The preferred method of setting this profile value would be at Server Level where the tutor is configured and installed instead of Site level.